Refund Policy

Refund Policy 

  1. Eligibility for Refund:

   - Customized Items: No refunds for custom shirts and medical scrubs unless there's a manufacturing defect or our error.

   - Non-Customized Items: Eligible for a refund within the specified time frame after delivery.

  1. Requesting a Refund:

   - Customized Items: Contact customer support within [number of days] from delivery date for defects or errors.

   - Non-Customized Items: Contact customer support within specified time frame, provide reason, and possibly images.

  1. Return Process:

   - Return product in original condition and packaging with tags intact.

   - Securely package the product to avoid damage during return shipping.

   - Customer may bear return shipping costs unless the issue is a manufacturing defect or our error.

  1. Refund Processing:

   - After receiving and inspecting the returned item, we'll issue the refund to the original payment method.

   - Refund processing time may vary depending on the payment provider.

  1. Exclusions:

   - No refunds for items returned without prior communication and approval from our customer support team.

   - No refunds for products showing signs of wear, damage, or misuse.

   - Customized items with approved design specifications are not eligible for a refund.

  1. Defective or Incorrect Items:

   - Contact customer support immediately for defective or incorrect items to receive a suitable resolution, such as replacement or refund.

If you have any questions or concerns, please contact our customer support team through the provided contact information on our website. Thank you for choosing GraphixByUs; we are committed to providing you with excellent products and customer service.